1) Booking

1. A booking can be done a maximum of 3 months before the trip commencement date. Similarly, a booking can be done a minimum of 6 hours before the trip commencement time.
2. Booking can be done either through our website at www.CabGurgaon.com or by calling our customer support number at +91 9891886666 or walking into any of CabGurgaon lounges.
3. An initial deposit needs to be paid by the customer for his booking. The deposit amount is calculated based on the distance and the customer's estimate of the number of days of travel. And this amount will be adjusted with the final amount at the end of the journey.
4. If needed customer can give an online request without paying anything and can confirm it later by logging into their CabGurgaon account and paying the advance through it.
5. Customer can also book online without any advance payment but our customer support team will call the customer before confirming the booking in this case.
6. A car will be assigned for every trip at least 5 hours before the departure time. The customer will get a email and SMS confirmation with the car and driver details after the assignment is done.
7. Customer needs to carry either a printout of the booking voucher or the SMS showing the booking confirmation, for identification purpose.

 

2) Trip completion and settlement

1. After completion of the trip, the full and final payment has to be done to the cab driver itself. The value of the final payment will be the total cost minus the advance payment (if any). The final payment should be a cash payment as the driver might not be able to charge on card or may not accept cheques.

2. In any case the final amount is less than the advance deposit, CabGurgaon will refund the excess amount back to the customer.

3. A booking is denoted closed only after the full & final settlement is made by the customer.

 

3) Booking modifications

1. Modification includes only modifications in the end date for a scheduled trip which can be extended or shortened. Any change to the start date will require cancellation of the trip and a re-booking, and cancellation policy will applicable.

2. No additional charges need to be paid for modifications (extension or shorten). The final settlement will be done after the trip closure. The final settlement can involve either the customer paying an additional amount to cab driver or CabGurgaon refunding an excess amount to the customer.

3. All modification requests should be done by calling at CabGurgaon customer support number, or either through email. A response will be sent to you confirming any modification of the trip.

4. Modifications are allowed even after trip commencement.

 

 

4) Cancellations

1. All the cancellation requests should be done through CabGurgaon by calling at customer support number.

2. In case the booking is cancelled more than 3 days (72 hours) before the pick-up time, no penalty will be charged and full advance will be refunded. The only amount deducted would be any transaction charges for refunding your money.

3. In case the booking is cancelled 48-72 hours before the pick-up time 50% of the advance deposit will be deducted as penalty and the rest will be refunded.

4. In case the booking is cancelled 0-24 hours before the pick-up time, 100% of the advance deposit will be deducted as penalty.

5. In case the booking is cancelled after cab reached at pickup point, minimum 250 km is charged for outstation and 50% of 1 day local usage charge (8 hour-80 km) is applicable for local usage charge.

 

In the case of an break down or any accidents CabGurgaon will try its best to either supply another substitute vehicle or provide a refund for the balance amount. CabGurgaon has no obligation to provide this facility and is entirely at its discretion.